All items are usually processed and shipped within four weeks. Please allow 7-10 days for delivery. Delivery times will differ based on your location and shipping provider.
Return & Exchange Policies
If you wish to return your new unopened purchase – please fill out the form below. If you believe your purchase is defective or incorrect, please contact us at firstname.lastname@example.org.
We want you to feel confident that a ROAM piece will be a good fit for your family and your home, so if you have any questions, please reach out to us prior to purchase.
If your item was damaged in transit, or arrived with any damaged or missing parts, please email us as soon as possible. Sending several clear photos of the problem (in the event of damage or manufacturing defects) will help us to more efficiently find a solution. Replacement parts will be provided at no cost to the customer for oversights made by ROAM. In the case of damage acquired due to improper use, improper assembly, or product modification, we may be able to offer replacement parts at cost.
We request that, if you aren’t 100% satisfied with your item, you give us the opportunity to “make it right.” If, however, you ultimately decide an item will not work for you, our returns policy is as follows:
- Customer must request to initiate a return (by contacting support here) within 30 days of receipt of item (the day item was picked up locally or the day it arrived at your home via shipping or delivery).
- Customer is responsible for cost of return shipping. ROAM would be happy to issue you a return label using our discounted rates, in which case the cost of shipping will be deducted from your refund amount.
- Once the return is received by ROAM and is determined to be in the expected condition, a refund (less the cost of original and return shipment) will be issued to the purchaser of the item via their initial form of payment.
Please fill out the form below to begin a return or exchange