AKA: When will my order ship? When will my order arrive?
ROAM items are made-to-order. That means when your order comes in, we don’t just go pull a box off a warehouse shelf. We…well…we make your order. And that takes time.
The amount of time varies by product and seasonal demand. With an understanding that lead times factor into potential purchase decisions:
- We prominently list the lead time for each individual product on the product page, directly under the product name. (Note: Lead times are dynamic, thus these are continually updated. The accurate lead time for you is the one listed the day you ordered.)
- To proceed with checkout, customers are required to check a box acknowledging awareness of the lead times associated with their order.
- We also include a reminder about production lead times in our order confirmation email.
When your order leaves our workshop, you will receive an email with shipping and tracking information. If it is beyond the stated lead time and you have not received a shipping email, please contact us.
With the breakneck pace of retail giants like Amazon setting consumer expectations, we understand how difficult it can feel to wait weeks for a handmade product. We appreciate your patience.