AKA: When will my order ship? When will my order arrive?
ROAM utilizes a “production-on-demand” manufacturing process. This means we carry little to no surplus inventory. It is a strategy that helps eliminate inefficiency and waste. It is also a strategy that means your order will take some time to be completed.
Slides: Orders containing Slides are subject to extended production times and we can not guarantee any delivery dates for Slides including special holidays. If the rest of your order is ready, we will ship your order without the Slide and will send the Slide at a later date.
The amount of time varies by product and seasonal demand. With an understanding that lead times factor into potential purchase decisions:
- We prominently list the lead time for each individual product on the product page, directly under the product name. (Note: Lead times are dynamic, thus these are continually updated. The accurate lead time for you is the one listed the day you ordered.)
- To proceed with checkout, customers are required to check a box acknowledging awareness of the lead times associated with their order.
- We also include a reminder about production lead times in our order confirmation email.
When your order leaves our workshop, you will receive an email with shipping and tracking information. We do not currently have the customer service bandwidth to provide customers with individual status updates throughout the process, however, If it is beyond the stated lead time and you have not received a shipping email, please contact us.
With the breakneck pace of retail giants like Amazon setting consumer expectations, we understand how difficult it can feel to wait weeks for a handmade product. We appreciate your patience.