Where are your products made?
The United States, 100%. ROAM products are designed, manufactured, packaged and fulfilled from California.
Are your products safe?
As parents ourselves, we design with safety in mind. While we provide age recommendations for most products, you are the best judge of your child’s abilities and your comfort with risk as it pertains to climbing, etc. To ensure your product lives up to its safety standards it is imperative that you follow all assembly, safety, and care instructions.
Are your products non-toxic and environmentally friendly?
The primary material used in ROAM products is Baltic Birch. This lightweight, multi-ply material is made entirely of birch plies, using no filler plies in the center. Birch trees are abundant and fast growing, causing minimal disruption to biodiversity when cut down.
All products and materials meet the California Air Resources Board’s (CARB) stringent emission standards for formaldehyde emissions from composite wood products. California’s standards are so comprehensive that they have recently been adopted by the Environmental Protection Agency and rolled out nationwide.
Items that are “finished” are sealed with a food-grade, mineral-oil mixture. Non-toxic, solvent-free wood glue is used on select products.
Can I see products in person before purchasing?
We are not carried in any major retailers, nor do we have a public showroom. We do our best to give you a feel for the product through our content and are happy to answer any individual questions. If you live in San Diego, however, you may request to drop by our workshop.
How do I care for my ROAM pieces?
Items should be stored inside and away from the elements, and should be checked regularly for problematic wear. When it comes to stains (food, crayon, etc.) – treat them as soon as possible with a non-toxic cleanser or soap of your choosing. Stains become harder to remove over time. We’ve had success using slurries with baking soda or coarse salt to scrub out tough stains.
Do you offer sales or discounts?
We typically hold sitewide sales a few times each year. Sign up for our newsletter and follow us on social media to stay updated on any sales announcements. We also offer discounts to customers in the following categories:
- Teachers/Educators/Childcare Providers
- Healthcare Workers
- Active Duty Military
- Caregivers of Twins or Higher Order Multiples
If you fall into any of those categories, please contact us to request a discount code.
We cannot price-match competitors or offer retroactive discounts for items that were purchased prior to a sale.
How long will it take to receive my item after ordering?
Production lead times vary by season and item and are displayed on the product page for your consideration before purchase. All ROAM pieces are made-to-order, so we do not typically have any items “in stock” and are unable to expedite production to meet customer’s desired deadlines.
We are unable to provide individual updates on orders during the production process. You will receive an email from ROAM notifying you when your order is ready to be picked up or when your order has been dropped off with our shipper.
What is your return policy?
We want you to feel confident that a ROAM piece will be a good fit for your family and your home, so if you have any questions, please reach out to us prior to purchase.
If your item was damaged in transit, or arrived with any damaged or missing parts, please email us as soon as possible. Sending several clear photos of the problem (in the event of damage or manufacturing defects) will help us to more efficiently find a solution. Replacement parts will be provided at no cost to the customer for oversights made by ROAM. In the case of damage acquired due to improper use, improper assembly, or product modification, we may be able to offer replacement parts at cost.
We request that, if you aren’t 100% satisfied with your item, you give us the opportunity to “make it right.” If, however, you ultimately decide an item will not work for you, our returns policy is as follows:
- Customer must request to initiate a return (by contacting support here) within 30 days of receipt of item (the day item was picked up locally or the day it arrived at your home via shipping or delivery).
- Customer is responsible for cost of return shipping. ROAM would be happy to issue you a return label using our discounted rates, in which case the cost of shipping will be deducted from your refund amount.
- Once the return is received by ROAM and is determined to be in the expected condition, a refund (less the cost of original and return shipment) will be issued to the purchaser of the item via their initial form of payment.
Do you ever collaborate with content creators?
Occasionally! Due to the small size of our business and the price point of our products, we are open to product-for-post relationships only. If you are interested in collaborating with us, please fill out this form.
